Performance Information

SCHA is perceived as a trustworthy organisation, with approachable staff and a good reputation.

As a social landlord driven to deliver good quality services, we take on board customer feedback to help drive our service standards.  In reference to our latest comprehensive Tenant Satisfaction Survey, we have performed strongly in the eyes of our customers, with feedback reflecting that 75% of residents are satisfied with the overall service provided by SCHA.


Resident Satisfaction Survey 2023

Between July and September 2023, many of our residents took part in an important survey.

The survey was carried out via postal and online questionnaires, by an independent market research company.

It focused on how happy residents are with the way Solihull Care Housing Association (SCHA) maintains their homes and delivers key services.

The survey also collected the Tenant Satisfaction Measures (TSM) as required by the Regulator of Social Housing. The findings will provide a view of the main drivers behind satisfaction levels and the issues residents are most concerned about.

This is one of the important ways that will help us understand resident experiences of SCHA.  This standardised survey will allow SCHA to see how well we perform when compared with other housing associations, providing similar services. We will use these findings to assist us in making further improvements to the services we provide..  Survey findings also help with SCHA’s future planning.

The survey report contains key survey results regarding residents’ opinions about their homes and the services received.  Click here to read the report.  


Financial Statements and Audited Accounts: