Support During COVID-19

For our extra care housing, our approach is to support people to comply with the restrictions where they are living.

We continue to provide the following services, outside of any tier or lockdown restrictions:

  • Our scheme managers are continuing to help coordinate and manage resident queries, health and safety checks and property contractors
  • We continue to limit the number of visitors to help protect the health and safety of our residents and recommend that any residents, colleagues, contractors and essential visitors wear face coverings in public or enclosed areas
  • Residents can use the communal gardens, adhering to social distancing and following government guidance.  But we strongly encourage residents to meet their support bubble away from the housing location unless they are providing them with essential care
  • Residents have access to our 24-hour emergency contact service
  • Contractors are carrying out repairs and some improvement works on site, ensuring they are following COVID-safe measures
  • We are welcoming new residents, through lettings and sales, in accordance with government guidance
  • Residents have access to:
    • a catering service where this is part of the resident’s normal service
    • the laundry, where we encourage use by one person at a time to support social distancing
    • support from our head office team, including finance, to make payments, update details etc.

Our scheme managers are in regular contact with residents and update them about any changes which may affect their location, such as tier restrictions.

We are continuously monitoring the situation and official advice.  Our Senior Management Team and the care team are holding regular coronavirus calls to ensure effective following and sharing of government guidance.

The safety and wellbeing of our residents and colleagues is paramount.  We are taking every possible step to safeguard this while continuing to support our residents.  We also have risk assessments in place, as required by the latest guidance.

Useful websites and information
The following websites also contain useful guidance:


Whether you need help with getting food because you’re self-isolating or some financial advice, the Here2Help pages have some useful information and contact details for you, including the following:

  • Citizens Advice Solihull Borough (previously known as Citizens Advice Bureau): They provide free, confidential and impartial advice and campaign on big issues affecting people’s lives. Their goal is to help everyone find a way forward, whatever problem they face. They’re an independent local charity and part of the Citizens Advice network across England and Wales. Call (Monday to Friday – 10am to 2.30pm):
    0300 330 9019 – Adviceline
    0800 144 8 444 – Universal Credit Helpline


Police Service support, updates and ways to communicate and get in contact


If you would like to apply to volunteer to help the NHS with delivering food parcels and medicine see the Good SAM link below


Places of Worship

Places of worship in and around Solihull include:


Shirley Methodist Church
  • 257 Stratford Road, Shirley B90 3AL. Tel: 0121 744 7679
St. James The Great C Of E Church
  • Church House Church Road, Solihull B90 2AX. Tel: 0121 745 8896
Shirley Community Church
  • Green Lane, Solihull B90 1AA. Tel: 0121 430 3556
Shirley Baptist Church
  • 144 Stratford Road, Shirley, Solihull B90 3BD. Tel: 0121 733 8089
Yardley Wood Full Gospel Church
  • Corner Of Slade Lane & Priory Road Yardley Wood, Birmingham B28 0SQ. Tel: 07717 071777
Our Lady Of The Wayside Catholic Church
  • Stratford Rd, Shirley, Solihull B90 4AY. Tel: 0121 7441967
Olton Friary R C Church
  • The Friary, St Bernards Road, Solihull B92 7BL. Tel: 0121 706 0505
St. Michaels C Of E Church
  • Oak Cottage, Bryanston Road, Solihull B91 1BS. Tel: 0121 704 4730
Kingdom Hall Of Jehovah’s Witnesses
  • 31 Creswell Road, Birmingham B28 9RN. Tel: 0121 777 7857
Arrahma Islamic Centre
  • 27-29 Whitmore Road, Birmingham B10 0NR. Tel: 0121 766 8896
Guru Nanak Gurdwara South Birmingham. Tel:
  • 629-635 Stratford Road, Birmingham B11 4LS. Tel: 0121 771 0092
Solihull & District Hebrew Congregation
  • 3 Monastery Drive, Solihull B91 1DW . Tel: 0121 707 5199
Shree Hindu Community Centre
  • 541A Warwick Road, Birmingham B11 2JP. Tel: 0121 707 3154


A Sunday service is regularly held at Phoenix House, hosted by Rev. Paul Day, vicar of Shirley parish.  Find out more information on the Shirley Parish website