You can now search for information about your landlord or make a request for specific performance data or information through STAIRs – a new publication scheme.
What is STAIRs?
The Social Tenants Access to Information Requirements (STAIRs) is a Government policy designed to improve transparency and accountability for tenants of social housing providers, such as SCHA. Under STAIRs, housing associations must publish information about how they operate, how they spend money, the homes they manage, their performance, and the services they provide. The Government published the final STAIRs policy statement in September 2025, with the publication scheme requirements taking effect from 1 October 2026. We will continue to update our website with the latest information.
Our approach to publishing information
To make information easy to access and consistent for all residents, we publish most information relating to our performance, policies, governance, spending, resident engagement and services is generally published for SCHA as a whole, rather than for individual schemes.
Where local information is available, such as scheme-specific investment plans, safety information or property details, residents can access this through their local manager or by making an information request.
What’s changing and when
The STAIRs scheme is being introduced in two stages:
Stage 1: From October 2026 – Information we publish
We’ll make information about how we manage your home and services easier to find on our website. It will tell you what information we provide and where you can find it.
This includes information about things like:
- The decisions we make
- How we are performing
- Our policies
- Our finances
You’ll also be able to find a range of key documents saved in this part of the website
Stage 2: From April 2027 – Your right to request information
From April 2027, you will have a legal right to ask us for information about how we manage your home and the services we provide.
- You will be able to make a request in writing (for example, online or by email)
- We will respond within 30 days
- If we can’t share something, we’ll explain why
Get in touch if you want more information
SCHA can provide more information about your home and the services you receive. If you can’t find what you’re looking for, please get in touch.
Publication Scheme
Expand the sections below for a list of key customer information and where you can find it.
* This section is under development with new information being added regularly. If something you need is missing please don’t hesitate to contact us*