Our autumn 2026 Residents’ Bulletin is available now.
Download or view it below to read snippets of our latest news, including:
Residents at Phoenix House enjoyed a wonderful celebration of the Lunar New Year with a delicious Chinese lunch specially prepared by our talented chefs. The restaurant was beautifully decorated, transforming the space and making residents feel as though they had been whisked away to China for the afternoon. It was a fantastic occasion filled with…
Our schemes are ready, and the countdown to Christmas has started. Residents and staff worked together to deck the halls and are now preparing for a run of activities including “Name the Teddy”, music and song, charity raffle, Christmas jumper competition and front door decorations competition. Not forgetting the Christmas indoor Market at Phoenix House,…
The Residents’ Scrutiny Panel (RSP), made up of members from five smaller housing associations, met at Phoenix House today to continue their current scrutiny project focusing on ‘the moving in experience.‘ Following the meeting, RSP members had lunch and a tour of an empty apartment. This provided insight into how SCHA prepares our homes for…
In December 2024, several Phoenix House residents took part in a survey which provided a view of the issues they are most concerned about. SCHA will use the results and comments to help shape future strategic and operational planning. A report containing the key survey results can be downloaded or viewed here:
If you live in one of our schemes with a communal heating system, you do not buy your heating and hot water directly from an energy company in the same way that many people do. Instead, SCHA purchases the energy needed to run the communal heating system and recovers these costs through your service charge….
You said We did Leasehold charges concerned you. Confirmed that leasehold arrangements are being reviewed in light of recent legal changes, with updates to follow. Maintenance issues can take a long time to resolve. Logged the issues raised and we are following these up, including fire doors, flat repairs and TV aerial problems. There was…
