Latest News

You may have already noticed work being carried out on fire doors in your building, with some further work still to come. Fire doors are an important safety feature. They help slow the spread of fire and smoke and keep escape routes clear. Over time, they can wear down, so we’re checking, repairing and upgrading…

You said We did Leasehold charges concerned you. Confirmed that leasehold arrangements are being reviewed in light of recent legal changes, with updates to follow. Maintenance issues can take a long time to resolve. Logged the issues raised and we are following these up, including fire doors, flat repairs and TV aerial problems. There was…

Welcome to the team, Alex Yates We are delighted to welcome Alex Yates, who has joined us as our new Supported Housing Officer.  Alex will play a key role in delivering our supported housing services, providing a proactive and holistic housing management service. Her work will focus on helping tenants sustain their tenancies, access support…

We are delighted to announce the launch of the new Residents’ Information Hub at Phoenix House. This dedicated space provides residents with easy access to a wide range of helpful information and services, including: The hub has been created to help residents find the services they need quickly and independently. By bringing key information together…

Here’s a roundup of what Trinity House residents have been up to this month. The first day of March saw everyone coming together to enjoy Welsh cakes in celebration of St David’s Day. Next up, Trinity House was thrilled to welcome back entertainer, Keith Slater. He’s a firm favourite with residents because everyone has such…

Last year, a group of SCHA residents joined those from five other trusts to form a Residents’ Scrutiny Panel (RSP). The aim of the RSP is to collaboratively scrutinise processes and procedures and recommend improvements. The RSP first came together in April 2025. During its first year, the group reviewed the complaints process across all…