Read issue six of our Residents’ Bulletin
The spring 2026 Residents’ Bulletin is available now! It includes: You can download or view issue six below:
Shopping made easier with Johal Dairies
Phoenix House residents have teamed up with Johal Dairies to bring a fantastic new shopping service right to our doorstep. Residents can now enjoy a regular supply of fresh, everyday items from a shopping list thoughtfully compiled by the dairy team. The list includes milk, bread, fruit juice, eggs, and more. This brilliant service will…
Fire door safety works
You may have already noticed work being carried out on fire doors in your building, with some further work still to come. Fire doors are an important safety feature. They help slow the spread of fire and smoke and keep escape routes clear. Over time, they can wear down, so we’re checking, repairing and upgrading…
You said, we did
You said We did Leasehold charges concerned you. Confirmed that leasehold arrangements are being reviewed in light of recent legal changes, with updates to follow. Maintenance issues can take a long time to resolve. Logged the issues raised and we are following these up, including fire doors, flat repairs and TV aerial problems. There was…
SCHA team updates
Welcome to the team, Alex Yates We are delighted to welcome Alex Yates, who has joined us as our new Supported Housing Officer. Alex will play a key role in delivering our supported housing services, providing a proactive and holistic housing management service. Her work will focus on helping tenants sustain their tenancies, access support…
Residents’ information hub launches
We are delighted to announce the launch of the new Residents’ Information Hub at Phoenix House. This dedicated space provides residents with easy access to a wide range of helpful information and services, including: The hub has been created to help residents find the services they need quickly and independently. By bringing key information together…