Our new Residents’ Engagement and Communications Strategy launches

Our new Residents’ Engagement and Communications Strategy launches

The Board of Trustees approved the Residents’ Engagement and Communications Strategy at its September meeting.  Afterwards, we invited our extra care and supported housing residents to attend one of two Resident Engagement Events at Trinity Apartments (16 September 2026) or Phoenix House (17 September 2026). We shared the new policy with all residents beforehand; they…

SCHA team news

SCHA team news

Congratulations to our colleague Sonia, who recently celebrated 25 years of service at SCHA.  Sonia is the cleaner at Cranmore Court, one of our supported housing schemes, and part of her role is maintaining the communal areas at Cranmore Court.  In recognition of her 25 years of service, Sonia received a gift voucher from SCHA….

New NHF Code of Conduct

New NHF Code of Conduct

The National Housing Federation (NHF) has introduced a new Code of Conduct that sets out the standards of behaviour expected of housing association staff, board members, and residents involved in formal decision-making or scrutiny activities. The updated Code has a stronger focus on residents, ensuring that housing associations act with honesty, respect, accountability and transparency….

Looking after your homes: Our new Asset Management Strategy

Looking after your homes: Our new Asset Management Strategy

As your landlord, we have a responsibility not only to deal with day-to-day repairs but also to look after our homes for the long term. Our new Asset Management Strategy sets out how we will plan, maintain and invest in our properties over the coming years to ensure they remain safe, comfortable and fit for…

Heat networks

Heat networks

If you live in one of our schemes with a communal heating system, you do not buy your heating and hot water directly from an energy company in the same way that many people do. Instead, SCHA purchases the energy needed to run the communal heating system and recovers these costs through your service charge….