New rules called STAIRs (Social Tenant Access to Information Requirements) will give social housing residents greater access to information about their landlord and the services they provide. From October 2026, housing associations will be required to publish more information, and from April 2027, residents will be able to request information that is not already publicly…
Our summer 2026 Residents’ Bulletin is available now! Download or view it below to read snippets of our latest news, including:
Hot weather High temperatures can make homes uncomfortable, particularly on upper floors or in rooms with direct sunlight. We advise you to: If possible, use communal areas, as they are cooler than individual flats. We are reviewing the provision of fans in communal areas during periods of high temperatures and how this would be managed….
Health and safety As you may know, in accordance with health and safety requirements, no items may be stored in communal spaces, and hallways must be kept entirely clear at all times. This guidance is meant to keep you safe so that, in the event of an emergency, access and evacuation routes are safe for…
Our colleague Tracey recently celebrated 10 years as the scheme administrator at Phoenix House. Congratulations to her on this milestone! Here she is with Nick, Scheme Manager at Phoenix House, as he presented her with a certificate and gift voucher from SCHA.
Throughout December 2025 and into 2026, residents at Phoenix House began donating unwanted food items to a local food bank to support those affected by the cost-of-living crisis. The initiative was a great success, and it has now been decided that donations will continue throughout 2026. A special thank you goes to Maggie for coming…
Back in April, we had a fantastic afternoon celebrating the Grand National! Twelve of our residents joined in the fun with a lively sweepstake, plenty of excitement, and of course lots of tea, coffee, and delicious cakes to enjoy together. A huge congratulations to our lucky winners, Jeanette, Carol and Chris. We hope you have…
It’s lovely to see our cherry blossom blooming and growing rapidly in the summer sun. It’s also lovely to see our residents enjoy our coffee mornings. It’s the highlight of the week, and they really enjoy the chance to gather together for a catch-up and to see how everyone is doing. Charlotte has returned to…
The Residents’ Scrutiny Panel (RSP), made up of members from five smaller housing associations, met at Phoenix House today to continue their current scrutiny project focusing on ‘the moving in experience.‘ Following the meeting, RSP members had lunch and a tour of an empty apartment. This provided insight into how SCHA prepares our homes for…
Today, Richard Vienas, Operations Manager (left), attended a residents’ lunch at Phoenix House alongside our chair, Adrian Evans. Here’s what he said. “It was a fantastic opportunity to spend meaningful time with residents in a relaxed and welcoming setting, allowing us to hear directly about their experiences. “The conversation was open, honest, and incredibly valuable,…
