New NHF Code of Conduct
The National Housing Federation (NHF) has introduced a new Code of Conduct that sets out the standards of behaviour expected of housing association staff, board members, and residents involved in formal decision-making or scrutiny activities. The updated Code has a stronger focus on residents, ensuring that housing associations act with honesty, respect, accountability and transparency.
Residents can get involved in many ways and have their voices heard.
You can provide feedback through surveys, attend resident meetings and consultation events, join resident panels or scrutiny activities, speak directly to staff about concerns or suggestions, and use our formal complaints process when things go wrong.
Resident involvement helps us understand what is working well and where improvements are needed, ensuring services continue to meet residents’ needs
If you have a concern, complaint or suggestion, please tell us or use our formal complaints process. If you are unhappy with the outcome of a complaint, you may also be able to refer the matter to the Housing Ombudsman. We want residents to feel confident that their views will be heard and used to improve our services.
A copy of the Code of Conduct is available on request.
