You may have already noticed work being carried out on fire doors in your building, with some further work still to come. Fire doors are an important safety feature. They help slow the spread of fire and smoke and keep escape routes clear. Over time, they can wear down, so we’re checking, repairing and upgrading…
You said We did Leasehold charges concerned you. Confirmed that leasehold arrangements are being reviewed in light of recent legal changes, with updates to follow. Maintenance issues can take a long time to resolve. Logged the issues raised and we are following these up, including fire doors, flat repairs and TV aerial problems. There was…
Welcome to the team, Alex Yates We are delighted to welcome Alex Yates, who has joined us as our new Supported Housing Officer. Alex will play a key role in delivering our supported housing services, providing a proactive and holistic housing management service. Her work will focus on helping tenants sustain their tenancies, access support…
We are delighted to announce the launch of the new Residents’ Information Hub at Phoenix House. This dedicated space provides residents with easy access to a wide range of helpful information and services, including: The hub has been created to help residents find the services they need quickly and independently. By bringing key information together…
Here’s a roundup of what Trinity House residents have been up to this month. The first day of March saw everyone coming together to enjoy Welsh cakes in celebration of St David’s Day. Next up, Trinity House was thrilled to welcome back entertainer, Keith Slater. He’s a firm favourite with residents because everyone has such…
Last year, a group of SCHA residents joined those from five other trusts to form a Residents’ Scrutiny Panel (RSP). The aim of the RSP is to collaboratively scrutinise processes and procedures and recommend improvements. The RSP first came together in April 2025. During its first year, the group reviewed the complaints process across all…
Phoenix House was filled with warmth, laughter, and a touch of Irish charm as residents came together to celebrate St Patrick’s Day. The day began with a lovely coffee morning, where everyone enjoyed chatting about the history of St Patrick and sharing interesting facts, with plenty of surprises along the way! There was also a…
In February, our CEO, Catherine Kevis, and Danny Thomas (Board member) visited Trinity Apartments as part of SCHA’s programme of resident surgeries, giving residents the opportunity to speak directly with Board members and senior managers in an informal setting. Residents heard about the work of the Residents’ Scrutiny Panel (RSP), which has recently completed its…
Residents at Phoenix House enjoyed a wonderful celebration of the Lunar New Year with a delicious Chinese lunch specially prepared by our talented chefs. The restaurant was beautifully decorated, transforming the space and making residents feel as though they had been whisked away to China for the afternoon. It was a fantastic occasion filled with…
All the fun of Pancake Day came to Phoenix House on Tuesday 17 February! During our coffee morning, we explored the true meaning of Shrove Tuesday and learned some interesting facts about this traditional celebration. Residents enjoyed taking part in a Pancake Day quiz, testing their knowledge and sharing memories of past celebrations. No Pancake…
