Residents’ Scrutiny Panel update

We recently received a letter from John and Claire, parents of ‘A’ – a Cranmore Court resident with complex, severe mental health disability. In the letter, they shared that before the SCHA intervened to provide safe and stable long-term housing, life was looking extremely bleak for their son. Dear SCHA, We are writing to you…

Our schemes are ready, and the countdown to Christmas has started. Residents and staff worked together to deck the halls and are now preparing for a run of activities including “Name the Teddy”, music and song, charity raffle, Christmas jumper competition and front door decorations competition.  Not forgetting the Christmas indoor Market at Phoenix House,…

You may have already noticed work being carried out on fire doors in your building, with some further work still to come. Fire doors are an important safety feature. They help slow the spread of fire and smoke and keep escape routes clear. Over time, they can wear down, so we’re checking, repairing and upgrading…

Net-zero target improvements  Energy Improvement works at our Danzey Green Road properties have been completed by Broadoak Group. In total, over £100,000 worth of energy improvement works were carried out under the OFGEM ECO 4 Government Grant. This essential work has improved the energy efficiency of these properties to an A Rating, surpassing the government…

Today, Richard Vienas, Operations Manager (left), attended a residents’ lunch at Phoenix House alongside our chair, Adrian Evans. Here’s what he said. “It was a fantastic opportunity to spend meaningful time with residents in a relaxed and welcoming setting, allowing us to hear directly about their experiences. “The conversation was open, honest, and incredibly valuable,…

The administrator of Phoenix House recently came across a touching story about a brave seven-year-old girl who is battling stage 4 cancer and is now receiving palliative care. Her heartfelt wish for her 8th birthday was to receive 8,000 birthday cards. In an effort to help her dream come true, the residents and staff of…