Our colleague Tracey recently celebrated 10 years as the scheme administrator at Phoenix House.
Congratulations to her on this milestone!
Here she is with Nick, scheme manager at Phoenix House, as he presented her with a certificate and gift voucher from SCHA.
From 27 October 2025, a new law called Awaab’s Law has come into force. It requires all social landlords to take urgent action when serious health hazards are reported in residents’ homes. Under the new rules, landlords must: This law was introduced following the tragic death of Awaab Ishak, a toddler who died due to…
Thank you to everyone who took part in this year’s Tenant Satisfaction Measures (TSMs). Your feedback helps us understand what matters most and where we can improve. What’s going well: You Say, We Did: We’re proud of the progress you’ve helped us make, and we’re committed to doing even better. The full TSM Report 2025…
We recently received a letter from John and Claire, parents of ‘A’ – a Cranmore Court resident with complex, severe mental health disability. In the letter, they shared that before the SCHA intervened to provide safe and stable long-term housing, life was looking extremely bleak for their son. Dear SCHA, We are writing to you…
On Tuesday 22 April 2025, we launched our new Residents’ Scrutiny Panel (RSP), a unique initiative designed to give residents a stronger voice and influence decision-making at SCHA. The RSP brings together residents from six housing providers, allowing them to share ideas and learn about how each scheme manages their residents’ homes. As the panel…
Throughout December 2025 and into 2026, residents at Phoenix House began donating unwanted food items to a local food bank to support those affected by the cost-of-living crisis. The initiative was a great success, and it has now been decided that donations will continue throughout 2026. A special thank you goes to Maggie for coming…
Today, Richard Vienas, Operations Manager (left), attended a residents’ lunch at Phoenix House alongside our chair, Adrian Evans. Here’s what he said. “It was a fantastic opportunity to spend meaningful time with residents in a relaxed and welcoming setting, allowing us to hear directly about their experiences. “The conversation was open, honest, and incredibly valuable,…
