Our summer 2026 Residents’ Bulletin is available now!
Download or view it below to read snippets of our latest news, including:
Today, Richard Vienas, Operations Manager (left), attended a residents’ lunch at Phoenix House alongside our chair, Adrian Evans. Here’s what he said. “It was a fantastic opportunity to spend meaningful time with residents in a relaxed and welcoming setting, allowing us to hear directly about their experiences. “The conversation was open, honest, and incredibly valuable,…
Thank you to everyone who took part in this year’s Tenant Satisfaction Measures (TSMs). Your feedback helps us understand what matters most and where we can improve. What’s going well: You Say, We Did: We’re proud of the progress you’ve helped us make, and we’re committed to doing even better. The full TSM Report 2025…
Catherine Kevis has been appointed as SCHA’s new CEO. Catherine, who has worked in Supported Housing for regional and national providers is succeeding Gurdev Singh who left the Association at the end of September. Catherine says: “I am delighted to join SCHA and look forward to working with staff and residents to keep on building…
Last year, a group of SCHA residents joined those from five other trusts to form a Residents’ Scrutiny Panel (RSP). The aim of the RSP is to collaboratively scrutinise processes and procedures and recommend improvements. The RSP first came together in April 2025. During its first year, the group reviewed the complaints process across all…
We’re pleased to confirm that the Stock Condition Survey (a detailed inspection of our properties to assess their current state) is now complete. It helps us understand what repairs, upgrades, or replacements may be needed to keep homes safe, comfortable, and well-maintained. Over the next few weeks, we’ll be reviewing the survey results to identify…
Landlords’ responsibilities Recent reforms have strengthened legal duties around damp and mould. Under Awaab’s Law, landlords must act promptly when issues are reported, with strict timescales for investigation and repair. Failure to comply can lead to enforcement action and serious health risks for residents. What residents can do While landlords have clear obligations, residents can help…
