In February, our CEO, Catherine Kevis, and Danny Thomas (Board member) visited Trinity Apartments as part of SCHA’s programme of resident surgeries, giving residents the opportunity to speak directly with Board members and senior managers in an informal setting. Residents heard about the work of the Residents’ Scrutiny Panel (RSP), which has recently completed its…
Residents at Phoenix House enjoyed a wonderful celebration of the Lunar New Year with a delicious Chinese lunch specially prepared by our talented chefs. The restaurant was beautifully decorated, transforming the space and making residents feel as though they had been whisked away to China for the afternoon. It was a fantastic occasion filled with…
All the fun of Pancake Day came to Phoenix House on Tuesday 17 February! During our coffee morning, we explored the true meaning of Shrove Tuesday and learned some interesting facts about this traditional celebration. Residents enjoyed taking part in a Pancake Day quiz, testing their knowledge and sharing memories of past celebrations. No Pancake…
The administrator of Phoenix House recently came across a touching story about a brave seven-year-old girl who is battling stage 4 cancer and is now receiving palliative care. Her heartfelt wish for her 8th birthday was to receive 8,000 birthday cards. In an effort to help her dream come true, the residents and staff of…
During our monthly residents’ meeting, SCHA proudly showed our appreciation to the residents from Phoenix House who have taken part in the Residents’ Scrutiny Panel (RSP) over the past 12 months, including two RSP members who were unable to attend the meeting. Their dedication, hard work and valuable input have played an important role in…
The winter 2025 Residents’ Bulletin is out now! Check it out for updates and news from SCHA. Issue five includes: You can download or view issue five below: Have you got news or a story to share? We’d love to feature more updates from our residents in future issues of our Residents’ Bulletin. Please email…
Phoenix House residents and staff enjoyed a very busy December. Celebrations began with their Christmas party and a wonderful afternoon of music from the Boogaloo Babes, which everyone thoroughly enjoyed. Their Christmas Fair came next, raising an impressive £272.45 for the residents’ fund to support future events and activities. Residents then took part in a…
Thank you to everyone who took part in this year’s Tenant Satisfaction Measures (TSMs). Your feedback helps us understand what matters most and where we can improve. What’s going well: You Say, We Did: We’re proud of the progress you’ve helped us make, and we’re committed to doing even better. The full TSM Report 2025…
We understand that your personal information is important. That’s why we follow the General Data Protection Regulation (GDPR), a law that protects your data and gives you rights over how it’s used. What is GDPR? GDPR is a set of rules that ensures any personal data you share with us is handled fairly, safely, and…
Halloween Bake Off 31 October 2025 A huge thank you to Caterplus for hosting our spooktacular Halloween Bake Off! The creativity on display was fang‑tastic, with so many amazing designs. Special applause goes to Sam, our star baker, whose Jack Skellington‑inspired cake wowed everyone. She rolled and smoothed the icing all by herself! Thank you…
