Spreading love and kindness

During our monthly residents’ meeting, SCHA proudly showed our appreciation to the residents from Phoenix House who have taken part in the Residents’ Scrutiny Panel (RSP) over the past 12 months, including two RSP members who were unable to attend the meeting. Their dedication, hard work and valuable input have played an important role in…

From 27 October 2025, a new law called Awaab’s Law has come into force. It requires all social landlords to take urgent action when serious health hazards are reported in residents’ homes. Under the new rules, landlords must: This law was introduced following the tragic death of Awaab Ishak, a toddler who died due to…

On Tuesday 22 April 2025, we launched our new Residents’ Scrutiny Panel (RSP), a unique initiative designed to give residents a stronger voice and influence decision-making at SCHA. The RSP brings together residents from six housing providers, allowing them to share ideas and learn about how each scheme manages their residents’ homes. As the panel…

Landlords’ responsibilities Recent reforms have strengthened legal duties around damp and mould. Under Awaab’s Law, landlords must act promptly when issues are reported, with strict timescales for investigation and repair. Failure to comply can lead to enforcement action and serious health risks for residents. What residents can do While landlords have clear obligations, residents can help…

The summer 2025 Residents’ Bulletin is out now! Check it out for updates and news from SCHA. Issue three includes: You can download or view issue three below. Do you have a piece of news or a story to share? You can email articles and images to administrator@scha.org.uk to be considered for a future Residents’…

Last year, a group of SCHA residents joined those from five other trusts to form a Residents’ Scrutiny Panel (RSP). The aim of the RSP is to collaboratively scrutinise processes and procedures and recommend improvements. The RSP first came together in April 2025. During its first year, the group reviewed the complaints process across all…