Your privacy, your rights: GDPR Explained
We understand that your personal information is important. That’s why we follow the General Data Protection Regulation (GDPR), a law that protects your data and gives you rights over how it’s used.
What is GDPR?
GDPR is a set of rules that ensures any personal data you share with us is handled fairly, safely, and transparently. We act as the “data controller”, meaning we decide how your personal information is processed.
How We Collect Your Information
We may collect personal information:
- When you contact us or apply for services (e.g., housing, care, support)
- Through CCTV at our sites (used only for safety and held for 28 days)
- Via our website (e.g., cookies, Google Analytics—used anonymously to improve our services)
What We Might Hold About You
Our records may include:
- Your name, contact details, and proof of identity
- Financial info (e.g., bank details) for services and payments
- Health or vulnerability information, if relevant to your support needs
Why We Use Your Data
We use your data to:
- Provide housing, care, and support services
- Handle payments, donations, and bookings
- Meet legal requirements and ensure your wellbeing
Your GDPR Rights
You have rights under GDPR, including:
- Access
Ask for a copy of the personal information we hold about you, including what we use it for, who we share it with, and how long we keep it
- Rectification
Request corrections if your information is incorrect or incomplete
- Erasure
Ask us to delete your data in certain situations (e.g., no longer needed)
- Restrict processing
Limit how we use your data in certain cases
- Portability
Get your data in a machine-readable format to share with another service
- Object
Say no to certain data uses, such as direct marketing
- Withdraw consent
You can change your mind about consent (e.g., marketing) at any time
- No automated decisions
You’re not subject to decisions made solely by computers without human oversight
How long does it take?
We’ll respond to your requests within one month, at no charge.
How to Make a Request or Contact Us
To access your data or exercise any of your rights, simply get in touch:
- Email: administrator@scha.org.uk
- Write to: Chief Executive Officer, SCHA, 2 Swallows Meadow, Shirley, Solihull, B90 4PQ [scha.org.uk]
You can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk if you’re unhappy with our response.
Want More Details?
Read the full policy on our website:
SCHA Privacy Policy – Your Data & GDPR
Or ask us anytime for a printed copy – we’re happy to help.
