A big thank you to everyone who took the time to complete our Tenant Satisfaction Measures Survey. We received 83 responses this year, which was fewer than we’d hoped for, so we’ll be reviewing how we collect this important feedback in future. This survey is a key part of our regulatory responsibilities and is carried…
From 27 October 2025, a new law called Awaab’s Law has come into force. It requires all social landlords to take urgent action when serious health hazards are reported in residents’ homes. Under the new rules, landlords must: This law was introduced following the tragic death of Awaab Ishak, a toddler who died due to…
We’re delighted to welcome Mamta Yadav, our new Finance Manager, who joined us on Tuesday 21 October 2025. Mamta said: “I’m delighted to be joining SCHA and look forward to working with our dedicated staff and residents to continue fostering a supportive community where everyone can thrive. “I also look forward to working closely with…
We recently received a letter from John and Claire, parents of ‘A’ – a Cranmore Court resident with complex, severe mental health disability. In the letter, they shared that before the SCHA intervened to provide safe and stable long-term housing, life was looking extremely bleak for their son. Dear SCHA, We are writing to you…
The summer 2025 Residents’ Bulletin is out now! Check it out for updates and news from SCHA. Issue three includes: You can download or view issue three below. Do you have a piece of news or a story to share? You can email articles and images to administrator@scha.org.uk to be considered for a future Residents’…
Creating opportunities for our residents to come together and enjoy themselves offers numerous benefits. These activities can help reduce social isolation, foster a sense of belonging within a caring community, and improve both mental and physical health. Below are some recent examples of activities at Phoenix House and Trinity Apartments. Valentine’s Day Love was in…
Net-zero target improvements Energy Improvement works at our Danzey Green Road properties have been completed by Broadoak Group. In total, over £100,000 worth of energy improvement works were carried out under the OFGEM ECO 4 Government Grant. This essential work has improved the energy efficiency of these properties to an A Rating, surpassing the government…
On Tuesday 22 April 2025, we launched our new Residents’ Scrutiny Panel (RSP), a unique initiative designed to give residents a stronger voice and influence decision-making at SCHA. The RSP brings together residents from six housing providers, allowing them to share ideas and learn about how each scheme manages their residents’ homes. As the panel…
Our spring 2025 Residents’ Bulletin is available now, giving you bite-sized news and information from across SCHA. In this issue, you can read about: You can view or download it here: If you have news you’d like to be considered for a future Resident’s Bulletin, please email articles and photos to administrator@scha.org.uk Please note that Residents’…
In January/February 2025, several Trinity Apartments residents took part in a survey which provided a view of the issues they are most concerned about. SCHA will use the results and comments to help shape future strategic and operational planning. A report containing the key survey results can be downloaded or viewed here:
