The administrator of Phoenix House recently came across a touching story about a brave seven-year-old girl who is battling stage 4 cancer and is now receiving palliative care. Her heartfelt wish for her 8th birthday was to receive 8,000 birthday cards. In an effort to help her dream come true, the residents and staff of…
During our monthly residents’ meeting, SCHA proudly showed our appreciation to the residents from Phoenix House who have taken part in the Residents’ Scrutiny Panel (RSP) over the past 12 months, including two RSP members who were unable to attend the meeting. Their dedication, hard work and valuable input have played an important role in…
The winter 2025 Residents’ Bulletin is out now! Check it out for updates and news from SCHA. Issue five includes: You can download or view issue five below: Have you got news or a story to share? We’d love to feature more updates from our residents in future issues of our Residents’ Bulletin. Please email…
Phoenix House residents and staff enjoyed a very busy December. Celebrations began with their Christmas party and a wonderful afternoon of music from the Boogaloo Babes, which everyone thoroughly enjoyed. Their Christmas Fair came next, raising an impressive £272.45 for the residents’ fund to support future events and activities. Residents then took part in a…
Thank you to everyone who took part in this year’s Tenant Satisfaction Measures (TSMs). Your feedback helps us understand what matters most and where we can improve. What’s going well: You Say, We Did: We’re proud of the progress you’ve helped us make, and we’re committed to doing even better. The full TSM Report 2025…
We understand that your personal information is important. That’s why we follow the General Data Protection Regulation (GDPR), a law that protects your data and gives you rights over how it’s used. What is GDPR? GDPR is a set of rules that ensures any personal data you share with us is handled fairly, safely, and…
Halloween Bake Off 31 October 2025 A huge thank you to Caterplus for hosting our spooktacular Halloween Bake Off! The creativity on display was fang‑tastic, with so many amazing designs. Special applause goes to Sam, our star baker, whose Jack Skellington‑inspired cake wowed everyone. She rolled and smoothed the icing all by herself! Thank you…
Landlords’ responsibilities Recent reforms have strengthened legal duties around damp and mould. Under Awaab’s Law, landlords must act promptly when issues are reported, with strict timescales for investigation and repair. Failure to comply can lead to enforcement action and serious health risks for residents. What residents can do While landlords have clear obligations, residents can help…
The autumn 2025 Residents’ Bulletin is out now! Check it out for updates and news from SCHA. Issue four includes: You can download or view issue four below. Do you have a piece of news or a story to share? You can email articles and images to administrator@scha.org.uk to be considered for a future Residents’ Bulletin. Please…
We’re pleased to confirm that the Stock Condition Survey (a detailed inspection of our properties to assess their current state) is now complete. It helps us understand what repairs, upgrades, or replacements may be needed to keep homes safe, comfortable, and well-maintained. Over the next few weeks, we’ll be reviewing the survey results to identify…
